shipping policy

How much does shipping cost? 

We offer you all order shipping cost is free

SHIPPING DELAYS DUE to COVID19

We are currently experiencing shipping delays due to COVID-19, but we’re working hard to get your orders to you. Please expect 1 – 3 business days for processing. Shipments are not picked up by carriers on Saturdays, Sundays, & National Holidays. Expect transit updates Monday-Friday.

Once your order has been placed, we will send a confirmation email with your order number. When your order has been shipped, you will receive an additional confirmation email with a tracking number. In rare cases, your order could be split into separate boxes. However, you will still receive one order number and one tracking number for your complete order.

Your order might need a signature upon delivery. If there is no one around to receive the package, the courier will leave a delivery attempted card on your door. You can then organize for your order to be re-delivered whenever it suits you! If you choose to have the courier deliver the package without a signature, is no longer liable for your order. Certain exceptions applied*

*Exceptions:

1. Your package is sent back to shipper for failure of delivery because of:

  • Unable to pick-up/sign the package. You are subject to shipping charges for reshipment.

2. Your package arrives in damaged condition.

We will do our best to ensure your items arrive in perfect condition. However, in the unlikely event that your box arrives in damaged, please accept the delivery and contact Customer Care. We can then get everything sorted for you. If you refuse your order without authorization from us, you will be responsible for all shipping charges.

3. In the very rare case that your package loses tracking on the way to the destination for more than 5 days, please contact .

Please note that an order may be delivered to a neighbor in the case that the delivery attempt is unsuccessful. Delivery to a neighboring address is up to the judgment of the driver. Signature required orders which cannot be delivered will be returned to the warehouse. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly. Please note that we are not responsible for lost packages sent to mail forwarding providers.

Taking the safety of our members in mind when incidents such as suspected package theft have happened, we kindly ask our members to file a police report with their local precinct so that their refund or exchange claim can be properly investigated. We regret that we are unable to initiate a refund or exchange before this is complete. Once you submit a police report, a member of our Loss Prevention Team will reach out to them within 48-72 business hours.
**Please be sure to provide all requested information.

Shipment processing time

Handling time: 1- 3 business days( Monday – Friday )

Transit time: 7-21 business days( Monday – Friday )

order cut off  time 12.00 P.M

(Central Europe Hour, UTC + 01: 00)

The shipping estimator provided at check out is the shipping time only and does not include the order processing time. Weekends and holidays are excluded from processing and shipping, so please account for non-business days . You will receive an email with tracking information when your order has shipped. Tracking information for your shipment will be updated and available within 72 business hours.

Using well recognized, top-quality carriers, it is our priority to ensure you receive your package effortlessly, without extra charges or fees.

Shipping Location :

1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam.

2. We do not deliver to FPO, APO, and PO Box addresses.

How can I track my order? 

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use our TRACK YOUR ORDER PAGE. Please allow 72 hours for the tracking information to become available. 

If you haven’t received your order within 14 business days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.